Returns

Returns are accepted only within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges 

We will replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

If directed, return the defective or damaged item to:

Galaxy Press Customer Service
7051 Hollywood Blvd
Los Angeles, California 90028

Shipping

To return your product, mail to: Galaxy Press Customer Service, 7051 Hollywood Blvd, Los Angeles, California US 90028

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.